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All Sales are Final

Frostbite Audio Enclosures takes pride in offering custom, hand-built enclosures, produced with high-quality materials. Because our enclosures are made-to-order, we have a strict no-return/refund policy. Should you have an issue with your enclosure that renders the product unusable, please refer to the below warranty process or contact us at customerservice@frostbitebox.com

Unauthorized resales are not supported by manufacturer’s warranty. If you purchase a Frostbite enclosure from an unauthorized dealer; the 90-day warranty does not apply and the product will not be eligible for product support from Frostbite Audio Enclosures.

90-Day LIMITED WARRANTY

Frostbite Audio Enclosures warrants to you, the original purchaser (“Consumer”), that this enclosure (“Product”) will under normal use, operate substantially, for a period of ninety (90) days from date of original purchase. Consumer’s sole and exclusive remedy, and Frostbite Audio Enclosures’ sole and exclusive responsibility under this warranty will be, at Frostbite Audio Enclosures’ option, to replace the defective Product during the ninety (90) day limited warranty period so that it performs substantially on the date of the initial purchase. Any replacement may be, at the option of Frostbite Audio Enclosures a new or remanufactured Product. Any benefits to the Consumer given by this warranty are in addition to other rights and remedies that the Consumer may be entitled to under law.

The forgoing warranty is limited to Product and is not applicable to: (i) consumables such as tips and erasers or batteries; (ii) normal wear and tear; (iii) defects or damage caused by misuse, accident (including without limitation; collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, improper installation, improper mounting of speakers or improper storage and (v) damage caused by or to the equipment with which the Product is used.

To obtain warranty service for any Product that is subject to the foregoing warranty, all the following conditions must be met:

  1. A Return Merchandise Authorization (RMA) must be requested from our customer service team within ninety (90) days of your purchase date. To request an RMA, email us at customerservice@frostbitebox.com
  2. Please include the purchaser’s name, the Product serial number and the date of purchase. The serial number of your enclosure must be verified by Frostbite Audio Enclosure for date of purchase. The serial number can be found in the following locations:
    • Visible inside the enclosure.
    • On the packaging information originally shipped with your enclosure.
    • If neither of above is available note this in the email.
  3. The Product must be shipped with a Frostbite Audio Enclosure 90-Day Limited Warranty RMA shipping label (obtained from Frostbite Audio Enclosures upon approval of return for warranty).
  4. Only one (1) Product per RMA request. Only one (1) Product per RMA shipping package. If more than one (1) Product is included with the RMA request or shipping package then only one (1) Product may be replaced.

Consumer shall bear the cost of shipping the Product to Frostbite Audio Enclosures. and assume all risk of loss or damage to the Product while in transit to Frostbite Audio Enclosures.

Frostbite Audio Enclosures may offer the Consumer a replacement Product upon receipt and verification of returned product.

Frostbite Audio Enclosures shall bear the cost of shipping a replacement Product to the Consumer.

WARRANTY AND REMEDY TERMS & CONDITIONS:

If you return Product to Frostbite Audio Enclosures (a) without an RMA request or (b) without all parts included in the original package or (c) without the Frostbite Audio Enclosures RMA shipping label or (d) with multiple products in one return package; Frostbite Audio Enclosures retains the right to either refuse delivery of such return or refuse replacement.

Shipping and handling charges are not refundable unless Frostbite Audio Enclosures determines that: (1) the charges requested are legitimate and reasonable; and (2) the Product is inoperable and/or fails to operate substantially through no fault of the original purchaser or through no fault of a third person, including the limitations and/or disqualifying actions expressed in the Frostbite Audio Enclosures 90-Day Limited Warranty.

The limited warranty and remedy extends only to Consumer and is not assignable or transferable to any subsequent purchaser or user.

IN SOME JURISDICTIONS THE LIMITED WARRANTY AND REMEDY SET FORTH ABOVE IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES AND WHERE PERMITTED, FROSTBITE AUDIO ENCLOSURES HEREBY DISCLAIMS ALL OTHER WARRANTIES AND REMEDIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, QUALITY AND TITLE. FROSTBITE AUDIO ENCLOSURES DOES NOT WARRANT THAT THE PRODUCT IS ERROR FREE OR THAT IT WILL FUNCTION WITHOUT INTERRUPTION.

To the extent Frostbite Audio Enclosures may not, as a matter of applicable law, disclaim certain implied warranties and remedies, the duration of any such implied warranty and remedy shall be limited to the shorter of the ninety (90) day limited warranty period or the minimum time period permitted under such law. Some jurisdictions do not allow limitations on the duration of implied warranties and remedies, so the above limitation may not apply to you. This limited warranty and remedy gives you specific legal rights, and you may also have other rights that vary according to jurisdiction.

WHERE PERMITTED BY LAW, FROSTBITE AUDIO ENCLOSURES IS NOT LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUES, LOSS OF DATA, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF ANY REPLACEMENT GOODS OR SUBSTITUTE EQUIPMENT, LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS BEING REPAIRED, CLAIMS OF ANY THIRD PARTIES, OR ANY OTHER DAMAGES ARISING FROM FROSTBITE AUDIO ENCLOSURES’ BREACH OF THIS LIMITED WARRANTY OR THE USE OF THE PRODUCT, REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF FROSTBITE AUDIO ENCLOSURES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL FROSTBITE AUDIO ENCLOSURES’ TOTAL CUMULATIVE LIABILITY EXCEED THE PRICE PAID BY CONSUMER FOR THE PRODUCT.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

If you have any questions concerning this statement of limited warranty please email Frostbite Audio Enclosures at customerservice@frostbitebox.com or call us at 402.813.3045 (long distance charges may apply).